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That way we could have applied the credit before the money came out of the bank, so they would only pay the correct amount and not incur bank charges for being overdrawn.This would also save people the trouble of calling up when their first bill had one-off setup fees or subsequent bills had call charges.
This is something I wasn’t aware of before I started, an that absolutely none of my callers knew about; more than once, when someone asked for their bill to be changed, I would narrate my ticket as I typed it, and they would object that “I want it to come out on the 1st, not the 18th!
” and I would have to explain that to make the money come out on the 1st, the bill had to be produced on the 18th.
There were a few other people who did call up to ask about their landlines, and when I’d answered all their questions, asked to be put through to discuss their “phones”.
That’s a change in language that passed me right by.
There were plenty of sites around, but they didn’t have anything like the amount of information available today, and there were no search engines, so you had to know where to look.